Shipping & Returns
Our products are safely shipped globally from London, United Kingdom.
During holiday and sale periods your order may take an additional 5 days to arrive.
UK - FREE
Standard Delivery: FREE (2-3 Business Days, 9am-6pm, Mon-Fri)
Next Day Delivery (for orders placed before 1pm): £10 (9am-12pm, Mon-Fri) (Excludes Dec 26th)
USA - FREE
Standard Delivery: FREE (4-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: $20 (1-3 Business Days, 9am-6pm, Mon-Fri)
All import duties and taxes to The United States are included in the price stated at checkout.
EU/EEA - FREE for orders over £200
We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties and import taxes are included in the cost at checkout and you don't have to pay duties upon delivery.
Whilst you do not have to pay duties, all orders arriving to a country that is a member of the European Union, needs to undergo a customs clearance process. Therefore, our third party courier companies may contact you via email and ask you to provide documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney, EORI number). To ensure your order reaches you within the specified delivery times we recommend providing all the required documents to the carrier at your earliest convenience.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
FREE standard shipping via courier: (4-6 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: 1-3 Business Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)
GERMANY - FREE for orders over £200
We ship duties paid to Germany - this means that all duties and import taxes are included in the cost at checkout and you don't have to pay duties upon delivery.
FREE standard shipping via courier: (4-6 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: 1-3 Business Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)
Rest of The World - FREE for orders over £200
We ship with duties paid to the following countries - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.
Andorra, Argentina, Australia, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Hong Kong, Iceland, India, Indonesia, Israel, Kazakhstan, Kuwait, Lichtenstein, India, Japan, Malaysia, Macau, Mexico, Montenegro, Morocco, New Zealand, Nigeria, Panama, Philippines, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand & United Arab Emirates.
FREE standard shipping via courier: (4-6 Working Days, 9am-6pm, Mon-Fri)
Express Delivery: 2-5 Business Days depending on destination, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)
Taxes & Customs
All prices on demellierlondon.com are inclusive of import taxes and duties. This means that you should not be paying any additional charges upon delivery.
Returns
Enjoy quick and easy returns on all orders within 28 days of purchase. Unfortunately we are not able to accept bags that have been worn and/or outside of the 28 day return window.
All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags and protective film still attached on the hardware. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.
DeMellier reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.
INTERNATIONAL
Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Fill in your returns commercial invoice using the how to fill in your returns commercial invoice guide enclosed with your order and affix it to the outside of the parcel.
3. Visit www.ups.com to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.
4. Please ensure you make a note of the tracking number on the label for your records and to track your return.
UK
Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Visit WWW.UPS.COM to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.
3. Please ensure you make a note of the tracking number on the label for your records and to track your return.
Refunds
Refunds & Exchanges
We will process your refund as soon as possible and an email will be sent to confirm your return has been processed.
Unfortunately we are not able to process exchanges. If you would like to change the style you have ordered please return it and we will issue a refund on the original order and a new order needs to be placed. We are very happy to place the new order over the phone, you can reach us on +44 (0) 207 730 94 11.
Personalised Items
Personalised products are any products which have been personalised/customised/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.
The customer is held responsible for any customer generated mistakes:
- wrong selection of colour
- wrong appearance of colour
- wrong order quantity
- typographical errors in spelling (initials)
Problems with a bespoke order must be reported to customerservices@demellierlondon.com within 14 days of receipt. If any mistakes were made to the bespoke order on behalf of DeMellier, these would be rectified free of charge. When confirming your bespoke order, please verify carefully each detail to avoid any issues stated above.