Terms & Conditions
Terms of use of the website
1. Information about us
2. Use of our website
3. Password/account security
4. Intellectual property rights
You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the website in any way or for any reason other than your own personal, non-commercial use. You agree not to adapt, alter or create any work derived from the website. If you wish to request permission to use any content of the website, please write to us at info@demellierlondon.com requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal.
You must not create any links to our website without our prior written consent. Should you wish to create a link to our website, please contact us at info@demellierlondon.com
5. Accuracy of content
6. Submission of content
By submitting content including photographs to us, you acknowledge that:
You have all the copyright, trade mark or all usage rights of the content.
You are the person featured in the content or have the express consent of the person featured to submit the content to us.
You comply with applicable law in the UK and in any country from which the content is submitted.
By submitting content to us you grant DeMellier London Ltd. a world-wide, royalty free, perpetual, irrevocable, and non-exclusive licence to reproduce, modify, adapt, publish and display such content (in whole or part) on our website. Should we wish to include the content submitted by you in printed media or any other forms of media other than our website, we will request your written permission.
If you wish at any time to remove from our website the content you have submitted, you can do so by emailing us at customerservices@demellierlondon.com.
You agree to indemnify and hold DeMellier London Ltd. and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit to us.
We reserve the right to post or remove any content sent to us from our website at our discretion without prior notice.
7. Breach of use
We will determine, in our discretion, whether there has been a breach of these terms of use through your use of our website. When a breach of these terms has occurred, we may take such action as we deem appropriate, including but not limited to, legal action.
8. Damage to your computer or other devices
DeMellier uses reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely and to screen out anything that may damage or harm your computer or other device. We will not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.
9. Links from our website
From time to time, we may include links to other websites or resources operated by third parties. These links are provided for your information only. They do not signify that we endorse these websites. We are not responsible for the content or accuracy of any off-website pages nor are we responsible for the availability of such external websites. We are not responsible or liable, for any damage, loss or offence caused by the use of or reliance on such external websites.
10. Our liability
Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, nor any other liability that we are not permitted to limit or exclude under applicable law.
11. Law and jurisdiction
We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
12. Changes to these terms of use
We reserve the right to change and update these terms of use from time to time. You are expected to check this page regularly to take notice of any changes we make, as they are legally binding on you. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms of use.
Terms & conditions of sale
1. Information about us
2. Your status
3. How the contract is formed between you and us
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until the dispatch of such Products has been confirmed in a Dispatch Confirmation.
4. Right to cancel
To cancel a Contract, you must email us at customerservices@demellierlondon.com and we will then provide you with a Returns Merchandise Authorisation number (“RMA Number”). You must return the Product(s) to us within fourteen days of receiving the RMA Number, in the same condition in which you received them, and in accordance with our Returns Policy (Returns and Repairs >). You have a legal obligation to take reasonable care of the Products while they are in your possession.
You will not have any right to cancel a Contract for the supply of any Products made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
This provision does not affect your statutory rights.
5. Availability and delivery
Please note that Products are not reserved for you while they are in your shopping basket.
Delivery takes place when we or our delivery agent leaves the Products at the address that you specified for delivery when you placed the order. We will normally ask for a signature from someone at that delivery address.
Unless there are exceptional circumstances your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.
6. Risk and title
7. Price and payment
These prices include VAT but exclude delivery costs (where applicable), which will be added to the total amount due as set out in our Delivery Policy (Shipping & Delivery>).
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit, debit card or through PayPal. We accept payment by Visa, Visa Debit, Visa Electron, American Express and MasterCard.
Please not that only one gift code can be applied per order.
8. Our refund policy
(a) because you have cancelled the Contract between us within the cooling-off period of fourteen days (see clause 4.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the Product to you (where applicable). You will be responsible for the cost of returning the Product to us (unless stated otherwise in our Returns Policy (Returns and Repairs >).
(b) for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and, if you are entitled to a refund, will notify you of your refund and your RMA Number via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we confirmed to you via e-mail that you are entitled to a refund. Products for which you are entitled to a refund due to a defect will be refunded in full, including a refund of the delivery charges for sending the Product to you (where applicable) and the cost incurred by you in returning the Product to us (where applicable).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. Our liability
Our aggregate liability for losses you suffer as a result of us breaking this agreement, any tort committed by us (including negligence) or our breach of statutory duty is strictly limited to the purchase price of the Product you purchased.
Nothing in these terms limits or excludes in any way our liability (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be unlawful for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.
10. Import duty
Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package, we are unable to refund shipping charges, custom charges and any return charges incurred by DeMellier London. Do not hesitate to contact us if you have any questions related to shipping to your country.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
11. Written communications
12. Legal notices
13. Transfer of rights and obligations
14. Events outside our control
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our commercially reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15. Waiver
No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.
16. Severability
17. Entire agreement
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us prior to such Contract, except as expressly stated in these terms.
Neither of us shall have any legal remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently), and the other party's only remedy in respect of any untrue statement shall be for breach of contract as provided in these terms.
18. Our right to vary these terms
(a) any change to those policies or these terms is required to be made by law or governmental authority. In that case, the change will apply to orders previously placed by you; or
(b) if we notify you of a change to those policies or these terms before we send you the Dispatch Confirmation. In that case, we have the right to assume that you have accepted the change unless you notify us to the contrary within fourteen days of receipt by you of the Products.
19. Law and jurisdiction
20. Styling ideas photo shoots terms & conditions
Participation in the photoshoot implies the granting of express authorisation for DeMellier London to use the name and image of the entrant at no cost for advertising purposes, in the manner described in the present Rules.
21. Terms of birthday gift
Gift Cards will be sent with every order from October 3rd-31st 2017. They can be redeemed online or in-store until December 20th 2017.The Mini Brooklyn gift will be chosen at random, this offer is only available while stocks last. If item is returned the value of the gift will be discounted accordingly. Subject to availability. Normal DeMellier London Ltd Terms & Conditions apply.
22. Terms of competitions
The following Terms & Conditions apply:
Entry into the competition is in acceptance of these Terms and Conditions.
Entrants must be 18 years of age or over on the date of entry into the competition.
The competition will start and close on the advertised dates and at the advertised times. The Naples giveaway will close on June 18th 2019 and the winner will be contacted thereafter. Colours featured in the images used to advertise the competition are not indicative of the prize to be received, colours will vary.
The prize draw will be held on the advertised date.
Employees of DeMellier London Ltd, their immediate families, agents, or anyone connected professionally with the promotion or with DeMellier London Ltd are not eligible to participate in this competition.
DeMellier London Ltd takes no responsibility for entries which are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of an entry is not proof of receipt.
If the winner cannot be contacted or does not respond within 7 days of any attempted communication by DeMellier London Ltd, an alternative winner will be chosen.
DeMellier London Ltd retains the right to substitute the prize with another of similar value in the event the original prize offered not being available, due to circumstances beyond the reasonable control of DeMellier London Ltd.
DeMellier London Ltd may wish to use the winner’s name for editorial and publicity purposes on the DeMellier London website or email communications. By entering the competition you agree to all such use.
DeMellier London Ltd shall have the right to disqualify an entrant who fails to comply with these Terms and Conditions.
To the fullest extent permitted by applicable law, DeMellier London Ltd accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or experienced by you as a result of entering the competition or accepting the prize.
DeMellier London Ltd reserves the right at any time to modify or discontinue, temporarily or permanently, this competition with or without prior notice due to reasons outside the control of DeMellier London Ltd.
The prize draw will be governed by English Law. The promoter of the competition is DeMellier London Ltd of 156 Buckingham Palace Road, London, SW1W 9TR, United Kingdom (company number 07164165).
Except otherwise stated in these Terms and Conditions, normal DeMellier London Ltd Terms and Conditions apply to the prize.
The decision of DeMellier London Ltd in relation to any aspect of the competition is final, and no correspondence will be entered into in relation to any such decision.
23. Terms of promotional codes
Terms of DeMellier personalisation
Timing & Policy
Please allow an additional 2 working days for purchases to be embossed. Please also be aware that items that have been embossed cannot be refunded or exchanged. For in-store embossing service at our London studio-store, please be advised that that an additional 30 / 45 minutes will be required for this service.
Terms of DeMellier monogramming
Embossed products are those that have been personalised/customised/tailored to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.
Please be aware that the number of characters to be embossed on some styles are restricted due to the size and shape of the product.
The images of embossed items displayed on the website are for indication purposes and may differ slightly in your purchased product.The customer is held responsible for any customer generated mistakes: Wrong selection of embossing style or colour, typographical error in spelling.
Please note, that due to the textured surface of our grained leathers, saffiano, suede, mock croc, small breaks may appear in the foil stamping.
Both pale gold and silver foil stamping may fade with age or when rubbed against other surfaces.
When confirming your bespoke order, please verify carefully each detail to avoid any of the issues stated above.
Terms of Solid Brass Letters
Terms of lifetime of free repair
DeMellier handbags carry a 12 month guarantee and a lifetime of free repair service. In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), it also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.
Should your handbag need repairing after 12 months, we also offer a free repair service and we can provide you a quote for the shipping costs if you are unable to send the item to us or collect it. Please note that in the unlikely event a piece of hardware should break after 12 months we will replace the piece of hardware provided we still have that piece of hardware in stock, as we are unable to order additional hardware units once a style has been discontinued. Please email us at customerservices@demellierlondon.com with any repair queries.