Lifetime of free repairs
Given the current circumstances of COVID-19 and the disruption that it is having on some of our Italian and Spanish suppliers, the repairs service has been put on hold until normal operations resume at our factories.
Please rest assured that we will resume our repair service as soon as it’s possible.
Our Customer Services team remains available by phone and email should you need any assistance.
Under normal circumstances, DeMellier handbags carry a 12 month guarantee and a lifetime of free repair service. In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), this also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.
Should your handbag need repairing after 12 months, we also offer a free repair service and we can provide you a quote for the shipping costs if you are unable to send the item to us or collect it. Please note that in the unlikely event a piece of hardware should break after 12 months we will replace the piece of hardware provided we still have that piece of hardware in stock, as we are unable to order additional hardware units once a style has been discontinued. Please email us at [email protected] with any repair queries.