Lifetime of free repairs

DeMellier handbags carry a 12 month guarantee and a lifetime of free repair service. In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), this also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.

Should your handbag need repairing after 12 months, we also offer a free repair service and we can provide you a quote for the shipping costs if you are unable to send the item to us or collect it. Please note that in the unlikely event a piece of hardware should break after 12 months we will replace the piece of hardware provided we still have that piece of hardware in stock, as we are unable to order additional hardware units once a style has been discontinued. Please email us at [email protected] with any repair queries.

Product Care

With use small creases may develop and colour may change slightly, adding to its charm. Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
With use small creases may develop and colour may change slightly, adding to its charm. Suede is a unique and delicate material, it is best to avoid contact with light coloured clothing and upholstery as dye from this leather may transfer. As all our leathers have a natural finish, over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Because suede has a very soft, velvety finish, water drops can darken the leather temporarily, returning to its original colour upon drying. If any water marks were to remain, brush the leather with a soft brush to remove any particles and unify the look of the leather. It's important that the bristles used are soft, made of materials such as nylon to brush the leather without causing any harm, avoid using any hard plastic or metal brushes. Use the same type of brush to remove any loose dirt. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Please keep away from heat and damp and store in the DeMellier dust bag.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.