Letter from the founder
Dear DeMellier Family,
As COVID-19 continues to impact the lives of more and more people around the world, our hearts go out to all of those who have been affected. Now more than ever is an important time to stay together and support one another. Here at DeMellier we live by 3 core values: by women for women, made with integrity and giving back through ourA Bag, A Life initiative, which are the guiding principles for everything we do. In the face of the current situation, these values remain stronger than ever and we will continue to lead the effort rather than follow..
Our permanent charity initiative A Bag, A Life, through which for every item sold DeMellier funds lifesaving vaccines and medical treatments aimed to save the life of a child in need, in collaboration with international charity SOS Children’s Villages and local vaccine providers, has never been more critical. We are committed to continue to support such an important and necessary cause during this time. Thank you for your purchases that make it possible.
Internally at DeMellier we have put the safety of our teams and customers first, asking our team to work from home and closing our London studio-store to help slow down the spread of the virus. In Spring 2020 in the midst of the COVID-19 crisis in Europe we also asked our factory in Spain, where all our bags are made, to close our production and workers who were not at risk took on the task to produce protective face masks to donate to local hospitals. You can watch HERE a video about our "Sewing Heroes" beautiful effort. Following the local government's advice, our Spanish factory has now reopened and resumed producing DeMellier's collection, respecting all necessary health and safety guidelines.
Our warehouse teams also scrupulously follow the strictest safety rules, all surfaces are sanitised very regularly, staff work 2 meters apart from each other and all hygienic measures advised by the government are being implemented. We are happy to say that our online store is operating as normal and we will continue to serve our customers all over the world with free worldwide shipping & returns.
We have also been talking with our team about the importance of not only physical health, but also mental wellbeing. As social distancing is becoming a new norm in many countries, we feel we need more than ever to stay together, provide support and bring some joy to our DeMellier family. The whole DeMellier team, including myself, are making ourselves available to answer any questions or concerns you may have. Don’t hesitate to email us at [email protected] or call us +44(0)207 730 9411 we are fully dedicated to offer the best possible support where we can. We are also working on new features to try to provide you with helpful content and bring you positive messages from women in different parts of the world.
Stay safe, stay strong and stay positive, and know we are here should you need any help. Lots of love,
Mireia Llusia-Lindh, Founder of DeMellier