Purchasing & Payment

You can browse & shop our collections in our central London studio-store, no appointment needed. For full details click HERE

When an item is on pre-order it will always specify a delivery time e.g. Delivery in February / Delivery in 2-3 weeks. This means the item is currently being produced and will be shipped to you the moment we receive it. 

Gift cards can be purchased both online & in our central London studio-store. Both physical gift cards (which come delivered in our luxurious signature packaging) or virtual gift cards are available. To purchase a gift card please click HERE

Yes. If you have a gift code it can be used both online and at our central London studio-store.

You can only use one gift code per order.

We accept MasterCard, Visa & American Express as well as PayPal. For more information on payment methods please click here >
Yes.  All transactions on this website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. We also use Secure Socket Layer (SSL) technology to protect your data. You will notice that when you enter the checkout process the location (URL) field at the top of the browser begins with 'https:' instead of 'http:', which means that you are in a secure mode.
If you would like to amend an order once it has been placed please send an email to customer services@demellierlondon.com or give our team a call on +44 (0) 2077309411.

Shipping & Returns

DeMellier ships worldwide, view the full list below. If you don’t see your country here, please don’t hesitate to send an email to customerservices@demellierlondon.com, our team will strive to accommodate your purchase.

We offer same day delivery in central London (for orders placed before 12pm), next day delivery for UK (for orders placed before 12pm) and express delivery worldwide. You will be able to select these options at checkout. To learn more about shipping options please click here >

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you. 

 

To learn more please click here >

Yes, if you would like to collect your order from our central London studio-store, please send an email to customerservices@demellierlondon.com or give our team a call on +44 (0) 2077309411. They will make sure the order is not shipped & is kept aside for collection at a time which best suits you. 
Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.
To see full details on the returns policy & process please click here >
We offer a lifetime repair service. This service is completely free for 12 months after purchase, after which you will only be asked to pay for shipment to and from our factory if you are unable to drop & collect the item from our central London studio-store. To learn more about the service please click here >
Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order in the shopping bag page. For orders to US, Canada & Switzerland the price of the item is inclusive of duties and taxes. To all other countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. For more information please click here >

Personalisation

You will be given the option to add monogramming to your item on the product page if available for your chosen item. This will need to be added before the item is added to the basket. Please note that all personalised products are non-refundable. To learn more about our monogramming service please click here >

Contact

We are always delighted to hear from you, so please don't hesitate to contact us!

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Contact

We are always delighted to hear from you, so please don't hesitate to contact us!

Visit Us

DeMellier Studio-Store
First Floor 156
Buckingham Palace Rd
SW1W 9TR, London, UK

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