There will be no changes to your shopping experience from January 2021. You will still enjoy Free Shipping & Returns on your orders as always.
There will be no taxes on arrival for our customers when shipping to EU, USA, UK, Canada, Australia, Switzerland, China, Hong Kong, United Arab Emirates, Singapore, India, Mexico, South Africa, Japan, Philippines, Norway, Malaysia, New Zealand, Taiwan, South Korea & Turkey.
Our delivery times will remain the same as before and won't be affected.


At DeMellier we put the safety of our customers and of our teams first, so we are carefully following local government guidelines and even anticipated them in some of our locations. The headquarters team located in London have been working from home since March 16th 2020 and in the midst of the crisis in Spring 2020 we asked our factory located in Spain to close until it was safe for them to reopen. Our Spanish factory has now reopened and resumed producing DeMellier's collection, respecting all necessary health and safety guidelines.

Our warehouse teams also scrupulously follow the strictest safety rules, all surfaces are sanitised very regularly, staff work 2 meters apart from each other and all hygienic measures advised by the government are being implemented.

The World Health Organisation has stated that it is safe to receive parcels and we follow scrupulously all WHO and local government guidelines.
Our online store is operating as normal, with free shipping & returns worldwide.

Yes, all indications are that the carrier network remains operational with only few reported service disruptions as the worldwide movement of freight is being compromised by reduced aircraft availability and reduction in capacity due to temporary restrictions in the affected areas, meaning that depending on locations, your order may take slightly longer to reach you.

We offer free worldwide shipping and returns on both full priced and sale items.

Please notify us immediately via email ([email protected]) or by phone ((+44) 0207 730 9411) so that we can liaise with the courier and ask for further information. We kindly ask our customers to track their parcels and remain aware of the estimated delivery date.

We offer a 28-days return policy, to see full details on the returns policy & process please click HERE

The process will depend of your location given the local Covid-19 government guidelines, please contact us via email ([email protected]) or by phone ((+44) 0207 730 9411) so we can assist you.

Please send us an email to [email protected] as soon as possible, communicating the change of address and we will get back to you with an update on your order.

Yes, we still offer free monogramming and personalisation, as usual. Discover more about our complimentary monogramming service HERE

Yes, gift cards are currently available online in both virtual or physical formats. Click HERE for more information. Please email [email protected] or call us on (+44) 0207 730 9411 should you need any assistance and our team will be happy to help.

Due to COVID-19 our London Studio-store is temporarily closed, however our online store still operated as normal, with free shipping and returns worldwide, and a 28-day free returns policy.
DeMellier bags are also sold in selected department stores around the world such as Saks Fifth Avenue and Neiman Marcus in the US, Hudson's Bay in Canada, Le Bon Marche in Paris, La Rinascente in Milan, DeBijenkorf in Amsterdam, I.T in Hong Kong & Mainland China, Harvey Nichols in Doha. We recommend that you check the status of each retail location, as well as their DeMellier selection and stock availability with the relevant Department Store before going.

In order to reduce the possibility of transmission at the point of delivery, it is the policy of all our carriers to no longer obtain signature upon delivery. Instead, the courier will leave the item at the door and will step aside after knocking to ensure there is a safe distance while your customer retrieves the parcel. The driver will then ask for the recipient’s surname and will not obtain a signature, to prevent transmission of the Coronavirus through handheld scanners.

At DeMellier we live by 3 core values: by women for women, made with integrity and giving back through our A Bag, A Life initiative, which are the guiding principles for everything we do.
In the face of the current situation, our permanent charity initiative A Bag, A Life, in collaboration with SOS Children’s Village, has never been more critical. To read more about this initiative and how we are responding to the coronavirus crisis, click HERE
We are also very proud that in the midst of the crisis in Europe in Spring 2020, our factory in Spain took on the task to produce protective face masks to donate to local hospitals and people at risk. You can watch HERE a video about our "Sewing Heroes" beautiful effort.
Our logistics partner in the UK is also helping shipping COVID-19 test kits for free across the UK, in collaboration with the Royal Mail efforts.

Purchasing & Payment

Shipping & Returns

DeMellier ships worldwide, view the full list here. If you don’t see your country here, please don’t hesitate to send an email to [email protected], our team will strive to accommodate your purchase.

We offer free worldwide shipping and returns on both full priced and sale items.

We offer same day delivery in central London (for orders placed before 12pm), next day delivery for UK (for orders placed before 12pm) and express delivery worldwide. You will be able to select these options at checkout. To learn more about shipping options please click here >

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you.

Yes, if you would like to collect your order from our central London studio-store, please send an email to [email protected] or give our team a call on +44 (0) 207 730 9411. They will make sure the order is not shipped & is kept aside for collection at a time which best suits you. 
Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.

To see full details on the returns policy & process please click here >

We offer a lifetime repair service. This service is completely free for 12 months after purchase, after which you will only be asked to pay for shipment to and from our factory. To learn more about the service please click here >

Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order in the shopping bag page. For orders to US, Canada, Australia, Switzerland, China, Hong Kong, United Arab Emirates, Singapore, India, Mexico, South Africa, Japan, Philippines, Norway, Malaysia, New Zealand, Taiwan & South Korea, the price of the item is inclusive of duties and taxes. To all other countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. For more information please click here >


You will be given the option to add monogramming to your item on the product page if available for your chosen item. This will need to be added before the item is added to the basket. Please note that all personalised products are non-refundable. To learn more about our monogramming service please click here >


We are always delighted to hear from you, so please don't hesitate to contact us!



We are always delighted to hear from you, so please don't hesitate to contact us!

Visit Us
Our customers and team’s safety is most important to us. Following the latest developments of COVID-19, our London Studio-Store will be closed from Monday the 16th of March until the situation improves.

Our online store will continue to operate as usual with Free shipping and returns worldwide and our Customer Services Team remains available by phone and email should you need any assistance.

Everyone in the team will continue to work hard to provide you with exciting designs, interesting content and the best possible experience to help lighten the challenging days ahead.
Rest assured we will continue to be here for you.

If you have any questions don't hesitate to contact us at [email protected] or give us a call on +44 (0) 207 730 94 11

With love, the DeMellier team
By Phone